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Case Studies

Self-Service Networks' iBank line of self-service kiosks and software is focused on our bank and credit union clients' customer empowerment and marketing goals.

iBank is more than a kiosk, it is a complete program that combines Self-Service Networks unique technology and marketing expertise.  This total solution provides secure access to our clients’ online channel while delivering improved customer adoption of their online banking and bill pay platform.

Driving adoption of online banking and bill pay is important because:

  • A growing number of customers want to interact with their financial institution through an online channel – the most cost effective channel
  • Attrition is significantly lower among customers who use bill pay services
  • Bill pay customers hold more accounts. Coupled with their loyalty, these customers are more profitable.

A survey of iBank customers showed that the branches who are engaged in the complete iBank program drive 35% more bill pay activations than branches with no iBank kiosk.

Visit the iBank web site to learn more about how this Self-service Networks solution is helping clients like you Empower Your Customers and driving results.

 

Online Banking & Bill Adoption case study - GFA Federal Credit UnionWhen GFA Federal Credit Union was looking to expand their branch network in central Massachusetts, the forward thinking credit union had no desire to build your typical run-of-the-mill branch.

 
Banks and Credit Unions kiosk case study