Self-service is about empowerment, about providing individuals with the ability to access products and services on their own.  When done well, self-service solutions increase convenience and boost customer satisfaction while reducing costs.  Assuming people use them, of course.

That is why we are focused on delivering turnkey self-service solutions to our clients that maximize customer utilization.  Nothing is more important, yet many organizations fail to appreciate this fact – and failure begets failure.  As Kiosk Business’ Annual Kiosk Benchmark Study clearly demonstrates, low usage is the #1 reason that kiosk projects fail.

When many organizations plan a self-service initiative, the end user often becomes an afterthought, overshadowed by the technology.  While we agree that a self-service solutions technology is critically important, it is only one element of a successful self-service kiosk solution.

Self-Service Networks provides a more strategic approach, and has created the Total Customer Empowerment (TCE) process through which we guide our clients throughout their self-service lifecycle.  Each component of the TCE is important, and the successful implementation of each ensures that our clients achieve their business objectives, while maximizing customer acceptance and return on investment.  During TCE, Self-Service Networks helps clients to:

Articulate business goals and determine if a self-service solution is appropriate
Define the target customer audience
Determine the appropriate technology solutions
Develop a strategic plan for the integration of the self-service solution into the organization’s business processes
Deploy the self-service solution, supported by educational, marketing and IT resources
Manage continuous solution improvement

Please contact us to learn how our experience, turnkey solutions and strategic approach can be put to use to Empower Your Customers™