LCI TURNS TO SELF-SERVICE NETWORKS FOR SELF SERVICE HR SOLUTION
Self-Service Solution Allows Users to Apply for Jobs and Access Human Resources Services and Information

MIDDLETOWN, RI (April 27, 2009) - Self-Service Networks, the leading provider of turnkey self-service solutions, designed and developed a custom touch screen self-service solution for Lippert Components, Inc. (LCI), providing extensive on-demand access to all aspects of the company’s HR department.

The interactive solution allows users to apply for jobs with LCI by using an easy-to-navigate graphical user interface in either English or Spanish. In addition, existing employees are able to securely review their compensation, retirement planning accounts and health insurance, in addition to accessing important resources like 401K forms, dental claims and disability enrollment forms, also in English and Spanish.

“We were looking for an interactive solution that would simplify the job application process, as well as provide employees with an easier way to access human resources materials such as health insurance information and 401Ks,” said Jim Archambault, project leader at LCI.

LCI, a steel fabrication company with 18 plant locations throughout the United States, typically processes over 200 employment applications each month. In such a large organization, employee access to HR resources was difficult with many of its employees working in plant locations with little or no computer or Internet access onsite.

LCI contacted Self-Service Networks in search of a solution that would free HR employees to focus on other job functions, while still maintaining the immediate availability of services and information for applicants and employees who do not have online access. The goal was to empower their employees and job-seekers.

“Self-Service Networks took our wants and needs into account, designing an interactive kiosk that was specifically suited to interact with our existing HR infrastructure,” said Archambault. “The process, from conceptualization to deployment, was professional and collaborative.”

Because employees and applicants were dependent on person-to-person communication for all service and information, the HR department experienced significant delays in daily operations as a result of trying to accommodate all requests.

Now, in place of filling out written forms, finding the correct recipients and waiting for those forms to be processed, or waiting for someone to send them the information they’re looking for, employees and applicants are empowered to access what they need whenever they need it, and completed forms are automatically downloaded to the appropriate recipients within LCI’s HR department. The solution is easy to manage and maintain, and reduces overhead costs by increasing productivity as a result of a more efficient operating procedure.

“For LCI, we designed a solution that could act as an ‘all-in-one’ HR device,” said Thomas Smith, president of Self-Service Networks. “The amount of information that is accessible from the interface is very extensive, and the units are seamlessly integrated into LCI’s already-existing HR network.”

LCI plans to deploy the HR solution in several of its busiest locations, and future development plans include new hire orientation and training programs to be integrated into the existing self-service solution.

“Ultimately, our goal was to provide a solution that made it easier for us and for all of the men and women who work, or want to work here,” said Archambault.

About Self-Service Networks

Self-Service Networks is the leading provider of turnkey self-service solutions. Since 1996, Self-Service Networks has helped a diverse range of clients improve overall performance and profitability by delivering engaging interactive experiences that encourage audience adoption. Self-Service Networks has helped clients like Thule Inc., PepsiCo Inc., and Universal Studios by creating solutions customized to meet sales and communications goals – all while lowering operating costs. Let Self-Service Networks show you how to empower your customers™. For more information, visit www.self-servicenetworks.com or call 888.666.8346.